Yes. When a cancellation occurs, the Sully.AI Receptionist automatically calls patients on the waitlist and offers new appointment options. During the call, the AI checks availability with the provider or covering clinician, confirms the time that works best for the patient, and books the appointment directly in the system.

Once the slot is confirmed, Sully.AI provides a clear verbal confirmation, including the date, time, and provider name, ensuring the patient is fully informed before the call ends.