Sully.ai can handle medication refill requests as part of its automated patient communication and pharmacy workflows. The platform’s AI Receptionist can read your existing call scripts and follow logic for tasks like medication refill calls, engaging patients and gathering necessary information based on your protocols.

Additionally, Sully.ai offers an AI Pharmacist agent that is designed to process prescription refill requests and prepare draft renewals for clinician review, helping streamline refill handling and support pharmacy accuracy.