Yes. Sully.ai can draft and send patient communications in multiple languages, with your team approving what goes out.

What’s included

• Channels: SMS, email, patient portal/web chat, and phone/IVR prompts (where enabled).

• Two‑way: Incoming messages are translated for staff review; approved replies are returned in the patient’s preferred language.

• Templates: Post‑visit instructions, reminders, check‑ins, and education can use localized templates you select.

• Preferences: Each patient’s language preference is honored and can be updated at any time.

Quality & safety

• Clinician‑in‑the‑loop: Messages are drafts until a human approves or you allow auto‑send for low‑risk templates.

• Medical terms: Medication names and key clinical terms are preserved to reduce ambiguity.

• Clarity: Messages use plain‑language phrasing; emergency care is never handled via automated messaging.

Notes

• Coverage: Spanish is commonly enabled; additional languages can be added per organization and region.

• Documentation: Clinical notes for the chart remain in your documentation language unless you choose otherwise.