Sully.ai’s AI Receptionist smoothly manages patient handoffs and transfers to ensure no call ever hits a dead end.

How it works

1. Understands when a handoff is needed: During a call, Sully.ai’s AI Receptionist detects when a patient request, such as booking an appointment, discussing medical concerns, or speaking with staff, requires human follow-up.

2. Offers transfer or follow-up options: The Sully.ai’s AI Receptionist can:

   • Transfer the call directly to your office or designated number.

   • Text the patient with your clinic’s contact information or scheduling link.

3. Executes a seamless transfer: Once confirmed by the patient, the AI connects the call to your front desk or provider line, introduces the context, and ends its portion gracefully.

4. Logs every handoff: Each transfer or text handoff is recorded with a timestamp and context for easy review and compliance.