When a patient cancels an appointment, Sully.AI’s Receptionist automatically triggers a waitlist outreach call. The AI contacts the next patient on the provider’s waitlist, introduces itself as calling from the practice, and offers available appointment slots.

During the call, Sully.AI can:

• Identify available times with the provider or covering clinicians.

• Confirm a suitable appointment with the patient in real time.

• Book and confirm the new appointment directly in the scheduling system.

This automated process helps fill cancellations quickly, reduce scheduling gaps, and ensure patients on the waitlist are served promptly, all without staff intervention.