Sully.ai’s AI Interpreter helps clinicians and patients communicate clearly across languages by preparing draft translations for messages, offering live in‑visit support, and generating bilingual after‑visit materials, all under human review.
How it works
Capture preferences: Records each patient’s preferred language and channel (SMS, email, portal, telehealth) and applies them automatically.
Two‑way messaging: Incoming messages are translated into your documentation language; your reply drafts are translated back for the patient. Staff approve before sending.
In‑visit support: Provides real‑time captions and on‑screen prompts for in‑person or telehealth encounters so both sides can follow along.
Terminology safeguards: Preserves medication names, dosages, units, and critical warnings to reduce ambiguity.
Bilingual materials: Prepares after‑visit instructions and education in both languages using your templates for quick clinician approval.
Documentation & audit: Logs source/target languages, timestamps, and links to the encounter so the care team can review what was communicated.
Where it shows up
Translations and live support appear in the tools you already use via your configured integrations (EHR inbox, patient portal, telehealth interface), so clinicians and staff work in one place.
Quality & safety
Clinician‑in‑the‑loop: All translations and messages are drafts until a human approves.
Human interpreter escalation: When policy or law requires a certified interpreter—or when nuance is critical, use a human interpreter; the AI Interpreter is a support tool, not a replacement.
Consent & preferences: Honors opt‑outs and contact preferences; never used for emergencies.
Configuration checklist
Enabled languages and per‑clinic defaults
Approved templates (messages, instructions, education)
Glossary/terminology rules (drug names, condition terms)
Channels (SMS, email, portal, telehealth) and permissions
Escalation path to human interpreters and business‑hours routing
By handling translations, captions, and bilingual materials inside your existing workflow, the AI Interpreter helps deliver clear, consistent care for multilingual patient populations.
Ready for the
future of healthcare?