Sully.ai’s AI Triage Nurse guides patients through a secure intake and prepares a clean summary for your team, so the visit starts with the right information in the chart.
How it works
Invite & channel: Patients receive a secure link via SMS/email or start in the portal/phone line per your settings.
Identity & language: Verifies identity (e.g., name + DOB/portal login) and sets preferred language.
Demographics & coverage: Confirms contact details and insurance; collects card photos if enabled.
History check: Reviews meds, allergies, conditions, surgeries, and family/social history; patients confirm or update.
Chief complaint & symptoms: Captures the reason for visit in plain language, then gathers onset, duration, severity, location, modifiers, and associated symptoms.
Forms & consent: Presents practice policies, HIPAA/financial/telehealth consents, and signatures with timestamps.
Screeners (optional): Delivers approved questionnaires (e.g., pain scale, PHQ‑9/GAD‑7, condition‑specific PROMs) and records scores.
Attachments (optional): Accepts photos (e.g., rash/wound) and home readings/devices when allowed.
Red‑flag checks: Detects urgent symptoms and provides clear emergency guidance while escalating to your team; intake pauses for unsafe scenarios.
Summary & structure: Builds a concise intake summary (HPI/ROS snapshot) plus structured fields mapped to your templates (problems, meds, allergies, vitals, screeners).
Routing: Files results to your EHR’s pre‑visit/encounter shell and creates any front‑desk or nursing tasks (e.g., eligibility verify, records request).
Reminders & kiosk fallback: Sends gentle nudges for incomplete intakes; supports in‑clinic tablet/kiosk completion.
What you control
Templates and required fields, questionnaires, languages and channels, red‑flag lists, consent text, routing destinations, and who reviews/approves.
All outputs are drafts until a human reviews and accepts. Emergency care is never handled via automated intake.
Ready for the
future of healthcare?