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How does the AI Triage Nurse manage triage?

How does the AI Triage Nurse manage triage?

How does the AI Triage Nurse manage triage?

Sully.ai’s AI Triage Nurse manages inbound clinical requests by gathering symptom details, screening for red flags, prioritizing urgency, and routing each case to the right queue, while your team reviews and approves every action.

How it works

  1. Start & verify: Identifies the patient (e.g., name + DOB/portal login) and confirms preferred language.

  2. Chief complaint: Captures the reason for contact in plain language from phone/web/chat/portal.

  3. Adaptive questions: Asks focused follow‑ups (onset, duration, severity, location, modifiers, associated symptoms, relevant history) and supports photos when allowed.

  4. Red‑flag screening: Detects urgent symptoms and displays clear emergency guidance; the case is escalated immediately to the clinical line or on‑call team.

  5. Prioritize: Assigns a suggested urgency (e.g., urgent, soon, routine, admin) with a concise rationale.

  6. Route: Sends a structured summary to the correct queue (clinician inbox, care team, scheduling, billing) per your rules.

  7. Draft reply: Prepares a ready‑to‑send response (next‑step instructions, education, links to schedule/callback) for staff approval.

  8. Document: Logs the triage summary, attachments, timestamps, and attribution; writes back to the chart so the clinician sees context in one place.

Where it shows up

Triage summaries and draft replies appear in your EHR/communication queues via configured integrations; you review, edit, and finalize in your normal workflow.

Safety & controls

Human‑in‑the‑loop review, consent handling, business‑hours routing, audit trails, and explicit not‑for‑emergencies messaging ensure safe use.

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future of healthcare?