Sully.ai works on modern desktops, laptops, tablets, and smartphones. For the best experience, use a current browser and keep your OS up to date.

Supported devices

• Desktop & Laptop: Windows 10+ or macOS 12+ (Monterey and newer)

• Tablets: iPadOS 16+ and Android 11+

• Mobile phones: iOS 16+ and Android 11+

Tip: For ambient documentation or call handling, we recommend a device with a reliable microphone or approved headset.

Supported browsers (evergreen)

Sully.ai supports the two latest major versions of:

• Google Chrome

• Microsoft Edge (Chromium)

• Apple Safari (macOS and iPadOS)

• Mozilla Firefox

Note: Internet Explorer is not supported.

Network & settings

• Connection: Stable broadband; wired or strong Wi‑Fi recommended.

• Enable: JavaScript, cookies, and pop‑ups for Sully.ai and your EHR/portal domains.

• Allow permissions: Microphone and notifications if your workflows require them.

Quick checks if something isn’t working

• Update your browser to the latest version and refresh the page.

• Try another supported browser (Chrome/Edge are recommended on desktop).

• Disable strict content‑blocking extensions for Sully.ai, then reload.

• Ensure mic/notification permissions are allowed if prompted.

If you have a unique device setup or need validation for a specific clinic environment, contact your Sully.ai representative and we’ll confirm compatibility.