Sully.ai’s AI Triage Nurse is a virtual teammate that gathers symptom details, and routes each case to the right queue, while your team stays in control.

What it does

• Intake across channels: Collects the reason for contact via phone/web/chat/portal and verifies identity.

• Symptom collection: Asks plain‑language questions to capture onset, severity, location, modifiers, and associated symptoms; supports photos when allowed.

• Red‑flag screening: Detects urgent clues (e.g., chest pain, trouble breathing) and provides clear emergency guidance with immediate escalation.

• Prioritization & routing: Summarizes the case and sends it to the correct inbox/team with suggested urgency.

• Draft responses: Prepares reply drafts (education, next‑step instructions, scheduling links) for staff review and send.

Where it shows up

Triage summaries, attachments, and draft replies land in your EHR/communication queues so clinicians and staff can review, edit, and finalize in the tools they already use.

Safety & boundaries

Clinician‑in‑the‑loop review, consent handling, audit trails, business‑hours controls, and explicit not‑for‑emergencies messaging ensure safe use.