Yes. Sully.ai can draft and coordinate patient follow-ups and aftercare across SMS, email, patient portal, and phone; always with your team in control of what gets sent.
What Sully.ai can handle
Post‑visit instructions: Summarizes plans and education from the visit for provider review, then sends in the patient’s preferred language.
Medication support: New-start check-ins, adherence nudges, side‑effect prompts, and refill reminders.
Labs & imaging: Prep instructions, scheduling nudges, and “results ready” notifications that route back to your team for review.
Referrals: Status checks, scheduling outreach, and confirmations; unresolved items escalate to staff queues.
Care‑plan check‑ins: Symptom monitoring (e.g., wound care, URI, MSK), chronic-care outreach, and PRO/screening questionnaires if configured.
Appointments: Reminders, directions, pre‑visit intake, and reschedule links.
How it works
Trigger: Follow‑ups are triggered by encounter context (e.g., discharge plan, orders, referral) or by templates you enable.
Draft: The AI Nurse/Admin Assistant prepares messages using your templates and the chart context.
Review: Drafts land in your queue for approval, or auto‑send under your low‑risk rules.
Two‑way: Patient replies are triaged with red‑flag detection and routed to the right inbox or on‑call channel.
Log: All outreach and responses are recorded to the chart with timestamps and audit trails.
Safety, consent, and preferences
Clinician‑in‑the‑loop: Nothing is final until a human approves or you enable auto‑send for specific cases.
Consent & opt‑outs: Respect patient consent, contact preferences, and do‑not‑contact lists; easy STOP/START flows are supported.
Boundaries: Business‑hours controls, frequency caps, and clear language that it’s not for emergencies.
Configuration checklist
Message templates and languages
Triggers (e.g., diagnosis, order, referral, procedure)
Escalation rules and red‑flag keywords
Channels (SMS, email, portal, phone/IVR) and identity checks
Routing to teams/locations and on‑call coverage
Metrics to track (reach/response, task completion, time saved)
Where the work appears
Approved messages and patient replies flow into the EHR inbox/queue you already use via your integrations. Staff can send, pause, or escalate without switching systems.
Ready for the
future of healthcare?