Sully.ai’s AI Receptionist is a virtual front‑desk teammate that answers calls and helps patients manage appointments, so your staff can focus on higher‑value work. Everything it prepares or schedules follows your rules and is visible to your team.

What it does

• Answers and routes calls with your greeting and disclosures.

• Understands intent (book, reschedule, cancel, questions about hours/location/directions).

• Schedules accurately by checking provider, location, visit type, and duration rules you set.

• Handles basic FAQs and shares clinic information in clear language.

• Creates tasks or transfers when a request needs a human.

Where it shows up

Appointments, call summaries, and tasks are logged to your scheduling/EHR system via your configured integrations, so your team sees everything where they already work.

Safety & controls

• Language preferences are respected.

• Red‑flag symptoms prompt emergency guidance and escalation.

• Role‑based permissions and audit trails keep actions traceable.