How Apogee cut admin and unlocked $1M growth with AI Employees

Apogee Behavioral Medicine faced a crisis that’s all too common in healthcare: its team of skilled clinicians was drowning in paperwork instead of focusing on patient care.

Implementing Sully.ai’s AI Employees transformed the practice overnight, slashing documentation time to boost morale, patient engagement, retention, and revenue.

Here’s the full story.

The Challenge

Documentation Delays Hurt Team and Patient Experiences

Before Sully, paperwork overshadowed the Apogee team’s schedule, stealing attention from patient care.

With each consultation note taking around 15 minutes to create using templates full of checkboxes and text fields, clinicians racked up nearly two hours of catch-up every day.

Many spent another 5 to 8 hours a week finishing work at home, when they should have been with their families.

“Our providers felt more like highly educated data entry people than healthcare professionals,” recalls CMO Dr. Ayers.

Delays became routine. Notes often lingered for three days after an appointment before they were processed and signed. That backlog slowed billing cycles and strained cash flow.

Compliance made the headaches worse. The practice had to audit 10% of charts because documentation quality varied so much between seasoned and newer providers.

“Manually ensuring every note met all government and payer rules was a huge, stressful challenge,” adds Dr. Ayers.

Burnout threatened retention as even the most skilled and dedicated team members questioned their ability to keep up.

“Losing good people due to administrative fatigue is incredibly expensive, and keeping morale high was a real struggle.”

The Solution

Sully’s AI Employees Eliminated Hours of Daily Admin—and a Whole Lot of Stress

Apogee implemented Sully’s AI Scribe and AI Medical Coder to handle documentation and coding so clinicians could give all their skill and attention to patient care.

Here’s what the switch looked like.

1. AI Scribe Connects to Apogee’s EHR System for Real-Time Notes

AI Scribe turns providers’ conversations with patients into structured clinical notes. Drafts are ready in seconds and fed straight into the EHR without manual data entry.

A process that once took Apogee clinicians 15 minutes of laborious typing now needs just a few moments for review and sign-off. The time-saving benefits mounted fast. And, as the daily admin load disappeared, the weekend catch-up sessions went too.

2. Automated Compliance Checks Prevent Errors

Sully automatically checks notes against payer and state requirements. Providers know when details are missing before they can become a compliance issue or a reason for denial.

“The compliance checklist we designed with Sully’s team makes our work effortless,” says Dr. Ayers. “If it detects that a required topic for a specific payer or state regulation hasn’t been addressed, it flags it for the provider before they sign the note.”

These checks cut Apogee’s internal audit workload in half, eliminated the stress of corrections and resubmissions, and reduced record requests.

Leaders know that documentation will stand up to review. And that peace of mind is priceless.

3. AI Medical Coder Ensures Fast, Accurate Billing

AI Medical Coder generates accurate ICD/CPT codes as part of the documentation process, directly improving cash flow through faster, more accurate billing.

The AI Employee’s audit-ready notes mean fewer back-and-forths with the billing team. And a drop in the errors that so often caused insurance denials. 

With less admin, providers can now focus entirely on care.

4. AI Agents Keep Documentation Quality High

Sully’s AI Employees for healthcare standardize documentation using voice recognition and natural language shortcuts, without adding extra stages to the workflow.

“The clinician finishes the session. Almost immediately, Sully’s draft note pops up in the EHR. The clinician gives it a quick read, maybe makes a small tweak, and signs off. That’s it.”

Having high-quality notes from every provider closes the gap between new staff and experienced “A-players.” Compliance has become easier, onboarding is faster, and continuity of care is far smoother in a field where psychiatric providers often rotate across sites.

The Results

Sully.ai Drove Close to $1M Revenue Growth and Transformed Patient Care

Since partnering with Sully.ai, documentation that once drained hours now takes minutes. 

Notes are wrapped up in two hours instead of three days, giving clinicians more time for patients and keeping billing cycles on track.

With AI Medical Coder generating ICD-10/CPT codes and audit‑ready notes, denials dropped, and Apogee cut its audit load from 10% of charts to just 5%.

Patients described visits as more natural and conversational, and engagement scores rose from 73% to 78% (based on patients who returned for at least one visit).

The five-point increase translates to around 780 extra retained patients annually, worth almost $1M in new revenue.

“Our clinicians are fully focused on their patients during sessions,” Dr. Ayers explains. “Now, they often say they’d never take another job without a good AI scribe.”

Marketing benefited, too. Increased patient loyalty turned $60,000 of Google Ads spend from an expense into a revenue driver.

And, in a healthcare market tussling with burnout and skills shortages, Sully became Apogee’s secret weapon for hiring and retention.

“Being able to offer a tool that eliminates the biggest daily frustration for clinicians is a massive advantage. It’s a key selling point in interviews and a major reason our providers stay with us.”

Conclusion

A Lasting Impact for Apogee Behavioral Medicine

Apogee’s financial wins have given it back the resources to expand care access, while refreshed morale helps providers stay energized in a challenging healthcare environment.

Dr Ayers sums the impact up perfectly:
“We have a happier, more effective clinical team that’s providing better care to more engaged patients. Sully has become a core part of our operations and a major competitive advantage for us in the marketplace.”

With Sully’s support, Apogee is building a stronger practice today and a sustainable model for delivering high-quality behavioral medicine for years to come.