How Nile Reclaimed 2.4 Hours Daily Per Provider While Enhancing Patient Connections

Introduction

Dr. Frederick’s mission at Nile Women’s Health Care is clear: to bring humanity back to women’s healthcare. But as patient volumes grew and documentation demands piled up, that goal became harder to deliver.

The practice turned to Sully’s AI Medical Agents to take the pressure off its providers and improve patient experiences. What started as admin assistance quickly fast-tracked the team to better care and less burnout.

The Challenge

The Nile Team Was Drowning in Documentation

The growing team at Nile Women’s Health Care faced a familiar challenge in modern healthcare—balancing quality care with growing documentation demands.

Physicians, midwives, and NPs were split between being fully present and keeping up with charting during appointments. Maintaining eye contact was nearly impossible.

Practitioners spent too much time on admin instead of patients, with inconsistent standards across multiple specialties.

This strain left the team struggling to focus and eventually burning out. Providers were forced to sacrifice either engaged dialogue or detailed notes during patient consultations.

“You’re listening, but then your attention shifts to the computer to ensure you accurately document what the patient is saying. All while trying to maintain a meaningful interaction.

You take the time to write a thorough note on what you observed, but sometimes you miss the subtleties.”

The Solution

Sully’s AI Medical Agents Save Each Provider 2.4 Hours Daily

With Sully’s AI Medical Agents handling the admin, each of Nile’s providers now saves up to 12 hours a week. That reclaimed time goes straight back into patient care.

For Dr. Frederick, the impact of the most comprehensive, innovative platform he’s ever tested goes beyond efficiency. He sees Sully.ai evolving into a central clinical tool that could eventually take the lead as Nile’s primary EMR and help solve one of medicine’s biggest burnout drivers.

By easing the cognitive load and standardizing documentation, these AI employees save time and support a healthier team.

1. AI Scribe Agent + Athenahealth Capture the Full Story

Nile’s practitioners now capture comprehensive medical details during patient visits with minimal effort.

Scribe Agent listens in real time and automatically produces clean, detailed notes that usually require only minor edits. 

The software enables deep integration with Nile’s current EMR, Athenahealth. Meaning providers can focus entirely on patients without toggling between screens and conversations.

Standardized charting across physicians, midwives, and nurse practitioners now means every patient assessment is deeper and more accurate.

With more time and mental bandwidth, Dr. Frederick’s team is asking better questions to uncover root causes faster and deliver more thoughtful care across the board.

2. Sully.ai Handles Repetitive Tasks

Before Sully.ai, providers at Nile spent precious minutes handling tasks like writing work excuses and emailing them after each visit.

Now, those repetitive chores are handled instantly.

Sully.ai generates on-demand patient-facing notes and internal documents, eliminating tedious busywork.

That shift means faster follow-ups, happier patients, and more protected time for clinicians. 

Instead of multitasking or rushing to log details between visits, the Nile team can close charts confidently and move on without the stress of a mounting backlog.

3. AI Medical Coder Assigns Correct ICD Coding

AI Medical Coder now generates ICD-10 codes automatically as part of the clinical charting process, freeing providers from memorizing and extra work.

The technology helps ensure each coded note is consistent, reducing back-and-forth with the billing team and costly errors down the line.

The AI is a reliable starting point for efficient documentation and only needs light oversight. Every visit is captured effectively, cutting another manual step from the workflow.

Providers don’t need to second-guess codes or overdocument to stay compliant. The smart AI Medical Coder takes care of the small print so Nile’s clinicians can focus on the visit itself.

4. AI Employees Cut Onboarding Time for New Hires

With Sully’s AI Agents taking on documentation and admin from day one, onboarding no longer feels like a steep climb.

New providers instantly benefit from the same support system as tenured staff.

There’s no need to learn different administrative habits or systems. Sully.ai’s consistent note format and quality create a level playing field.

That’s been a major win for Dr. Frederick and his team.

Instead of spending weeks shadowing or correcting notes, new practitioners can invest time in getting to know patients and the practice’s culture. All while delivering documents that meet Nile’s high standards.

“Patients recognize that we’re making that next-level connection with them, and that’s what I want. We’re getting good reviews about the fact that they feel heard—we’re listening to them.”

The Results

Sully.ai Helps the Practice Serve 18.5% More Patients

Since implementing Sully.ai, each provider saves 2.4 hours daily on documentation—12 extra hours per week. That time now goes toward patient care and a healthier work-life balance.

Providers are more present during appointments for 18.5% more patients. Maintaining eye contact and conducting deeper assessments has become the norm. Many now reach what Dr. Frederick calls the “third level of care,” uncovering root causes behind symptoms they may have previously missed.

With minimal software training required, new hires ramp up quickly to match the quality of seasoned staff. Charting is consistent and detailed across all provider types, minimizing extra effort. 

Patients also feel the shift, and Dr. Frederick is thrilled. Many have said they “felt heard” in ways they hadn’t before.

Dr. Frederick sums up Sully.ai’s impact:

“Here, I’m not just addressing the patient’s symptoms for the day. I’m digging into the root cause.

That’s the level of care a smart tool like Sully.ai can enhance, because it lets you really drill down into what’s happening.

With Sully.ai working alongside the Athenahealth EMR, I spend less time on admin and more time giving my patients the attention they deserve.”