Reducing Burnout: The Story Behind City Health & Sully.ai

50%

Increase in Efficiency & more patients served

80%

Decrease in Burnout

2.8 Hours

Percentage drop in charting from home.

How many edits do you make in the note? Can we require you to make 0 edits or at least edits for things not mentioned in the conversation?

After recording my conversation with the patient, I tend to edit the entire physical examination (x1), edit the assessment, and delete the provided CPT code/ICD-10 codes after copying/pasting the ICD-10 codes into DrChrono (x2). The HPI, ROS, and PLAN are almost always seamless. Therefore, I perform 2 consistent edits per chart. 


How many minutes/hours are saved per day? 

Before Sully.ai, I would spend, on average, 15 minutes per chart per patient. 

I spend at most 1-5 minutes per chart. This includes reading and reviewing Sully.ai's notes, adding edits, inputting billing codes, and sending prescriptions. 


What percentage of burnout do you feel dropped?

90% of my burnout has gone away after using Sully.ai. I actively listen to patients' concerns, retain more information, develop a better treatment plan, and be present for my patients during the visit since I do not need to be on the laptop/iPad while they are speaking to me. It also took away my worry/concern if I forgot to add anything to my note. Additionally, I regained my empathy for the patients after starting sully.ai. 

How many average hours do you save now per day? 

I save 5-6 hours daily from using Sully.ai. Before Sully, I would spend about 15 minutes per chart, and I see an average of 30 patients a day (6-7 hours spent on charting). Now, I spend at most 5 minutes per chart.

Percentage charting from home dropped by? 

100%—Since starting Sully.AI, I have not had to chart once at home, and I can leave work at work now once I go home. 

Analyze how Sully.ai helped CityHealth. (article/analysis) 

I am extremely satisfied and impressed with sully.ai. I work in a fast-paced, high-volume environment that does not leave sufficient time for charting. I felt behind in my work, and playing catch-up was part of my daily routine. I needed more time to spend on health and wellness when I got home from work and decreased my quality time with family and friends. I always had work playing in the back of my mind or thoughts of “I have so many charts left to lock.” After starting to sully, I can finally leave work and disconnect when I go home. I do not think about work once I leave my clinic doors and feel satisfied with my patient care again. 

In addition to finally spending time bettering my health and wellness, I can give my patients the full attention they deserve. Every medical provider has bad days, and when you feel burnt out, every day feels like a bad day at work. It feels burdensome when your patients tell you about their problems; feeling empathetic is hard. Sully completely turned the tables on this. I have been getting excited to work in the mornings and remembered why I went into the medical field. My support staff has also noticed a change in how I communicate with them, and it has created better work communication and seamless flow since the work mood tends to trickle from the providers to the staff.

I spend that extra time providing my patients with more in-depth visits and full focus with no laptop.

I am so grateful to have entered the medical field at a time when technology like this exists. It simultaneously cares for doctors and patients.