What's new in 2.16.0

This release makes your AI Receptionist noticeably sharper on live calls — faster, more natural, and harder to throw off — plus a round of behind-the-scenes work on scheduling, outreach, and security.

✅ Live now

A more human-sounding receptionist that responds faster

We upgraded the voice and rebuilt how the agent generates responses, cutting the lag before it speaks. Calls feel snappier and more natural, giving patients a smoother experience from the very first hello.

Stays on track through interruptions

A cough, a pause, background chatter, or someone talking over the agent no longer derails the conversation. We redesigned how the receptionist listens and recovers, so it stays calm and focused even on messy, real-world calls.

Smarter appointment scheduling

The agent now finds provider availability more reliably — even when a provider works across multiple departments — so patients get offered the right open slots instead of hitting a dead end.

More consistent patient outreach

We unified the rules behind outreach, so timing, frequency, and quiet hours stay consistent across every channel. Fewer mis-timed messages, more patient trust.

🔒 Security & trust

Compliance hardening

We closed every flagged security finding across our cloud infrastructure and tightened access controls — keeping Sully at the bar healthcare demands (HIPAA, SOC 2, ISO 27001).

🔜 Coming soon

• Call scripts tailored to each practice — build the agent's talk-track from reusable building blocks, customized to your practice's voice.

• Clearer insight into every call — every call closes with a clean, standardized outcome you can analyze across campaigns.

• Faster onboarding for new practices — a streamlined EHR connection that gets new customers live with less back-and-forth.

Powered by your superhuman team of AI employees. Questions about this release? Reach your Sully account team.