This release makes your AI Receptionist noticeably better on live calls — more natural, harder to throw off, and smarter about scheduling — plus a new layer of security hardening.

✅ Live now

Sounds more human — and thinks faster

We upgraded the voice and rebuilt how the agent generates responses, cutting the lag before it speaks. Calls feel snappier and more natural, giving patients a smoother experience from the very first hello.

Stays on track through interruptions

A cough, a pause, background chatter, or someone talking over the agent no longer derails the conversation. We redesigned how the receptionist listens and recovers, so it stays calm and focused even on messy, real-world calls.

Patients get offered the right appointment slots

Even when a provider works across multiple departments, the agent now reliably surfaces their real availability instead of hitting a dead end — so more patients book the appointment they actually need.

Outreach that respects your patients

We unified the rules behind patient outreach, so timing, frequency, and quiet hours stay consistent across every channel. Fewer mis-timed messages, more trust.

🔒 Security & trust

Compliance hardening

We closed every flagged security finding across our cloud infrastructure and tightened access controls — keeping Sully at the bar healthcare demands (HIPAA, SOC 2, ISO 27001).

🔜 Coming soon

Call scripts tailored to each practice

A flexible scripting system that lets your AI Receptionist build its talk-track from reusable building blocks — making it dramatically faster to customize how the agent represents your practice, in your voice.

Clearer insight into every call

Every call will close with a clean, standardized outcome — so you can see at a glance what happened, spot patterns across a campaign, and measure what's actually working.

Faster onboarding for new practices

A streamlined EHR connection that gets new customers live with less back-and-forth, so value shows up sooner.

Powered by your superhuman team of AI employees. Questions about this release? Reach your Sully account team.